The Maryland Long-Term Services and Supports (LTSSMaryland) is an information technology (IT) platform designed to support the implementation of the Developmental Disabilities Administration (DDA)’s approved Medicaid home- and community-based waiver services.
In December 2019, the DDA launched a pilot to identify and address any system challenges to support a seamless transition to LTSSMaryland and Electronic Visit Verification for Personal Supports services. The DDA is thankful to providers in the pilot for sharing their experiences with the new system and the internal adjustments they have made to align with the new system.
For more information about the pilot, visit: LTSSMaryland Pilot Update.
Provider Electronic Service Acceptance
DDA provider agencies with base and site Medicaid numbers can begin the Service Acceptance process in LTSSMaryland for services that begin on July 1. There is no change to the process for current services.
Coordination of Community Services (CCS) agencies may now send service referrals to providers in the LTSSMaryland system. Provider agencies should visit the LTSSMaryland Provider Portal daily to check the homepage for “Service Plans Pending Acceptance.” Requests for service acceptance will come in on a rolling basis as CCS coordinators work with people to update their person-centered plans (PCPs).
Admin Providers, Program Directors and Program Staff assigned to provider agency sites will be able to see service referrals requests on the LTSSMaryland homepage. CCS coordinators should alert provider agencies via email when service referrals are available in LTSSMaryland for review. Once the service referral has been sent, provider agencies have five (5) business days to accept or decline the service.
Provider agencies are encouraged to enroll their base and sites through ePREP to receive service referral requests in LTSSMaryland. CCS coordinators are only able to send service referrals through LTSSMaryland to providers with base and site Medicaid numbers.
More information is available at: LTSSMaryland Service Acceptance.
Provider Portal Guidance
The Provider Portal User Manual is available under the Help tab in LTSSMaryland.
Participants in PCIS2 are not visible in LTSSMaryland. Providers must have accepted services in participants’ person-centered plans for the participant to be assigned to your agency in LTSSMaryland. Service Acceptance is available in the LTSSMaryland Provider Portal to see assigned agency participants.
If you are unable to view your sites or services in LTSSMaryland, please check your user profile to see what information you can access and what sites are assigned to your profile. All system users (including the Admin user role) can only see sites assigned to them. LTSSMaryland does not automatically assign site access. Site and service access must be manually assigned users profile in LTSSMaryland.
If you need help to view your information in LTSSMaryland, please contact your DDA regional provider relations representative. Please do not submit a help ticket in PCIS2 for LTSSMaryland related issues.