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In 1982, The Arc of Frederick County established one of the nation’s first independent service coordination initiatives serving people. The service coordination division was founded on the belief that people with disabilities could benefit from having service coordinators act as brokers within the service delivery system to help ensure that services were tailored to meet people’s needs.

The initiative began with seven service coordinators who served 173 people. In the 36 plus years since the initiative was created, the service coordination division expanded into 14 counties across Maryland and Baltimore City.

In 2005, Service Coordination, Inc. (SCI) was established as an independent, nonprofit organization and spun off from the Arc of Frederick County. The spinoff was necessary due to the tremendous growth the agency experienced and the need to have one organization focused on providing service coordination for so many people. SCI formed a new board of directors, adopted new bylaws, and began operations as an independent organization on January 1, 2006.

SCI preserved the skilled staff leadership, the staff of service coordinators, an effective approach to coordinating services, the relationship with the DDA, and the founding belief about the role and value of service coordination for people with intellectual and developmental disabilities.


SCI is a nonprofit organization in Maryland that supports people of all ages to make choices affecting their lives and to access resources and services in their community.

SCI has been providing quality case management services since 1982. We began as one of the nation’s first independent case management initiatives serving older adults, those with disabilities, those with mental health diagnoses, those with medically complex needs, and others. We believed then, and maintain our belief now, that services should be tailored to meet the preferences of the individual.

SCI is currently the largest case management agency in Maryland, serving more than 13,350 people. We also employ over 410 Case Managers in three regions in Maryland. Team Members are highly qualified with 95% having a bachelor’s degree or higher and on average seven years’ experience, and 27% have master’s degrees. SCI is also unique due to our community based and technological capabilities which allow us to work from anywhere in the community.

SCI continues to reduce the “ratio" of case managers to individuals by increasing its staffing levels. In FY2017, each Case Manager served an average of 43.46 people. SCI reduced that number to 35 and plans to further reduce the number in FY2020.