For more than 35 years, Service Coordination, Inc. (SCI) has supported the choices of people requiring our case management services and worked to identify available resources. We began as one of the nation’s first independent case management provider agencies serving people with intellectual and developmental disabilities. We have since expanded our services and offerings to children, families, older adults and veterans. We believed then, and maintain our belief, that services should be tailored to meet the desires of people and their choices.
People who receive Case Management in Maryland now have a choice of his or her provider. Choice has always been the foundation of our services and we are excited to support this important decision. We remain dedicated to honoring an individual’s options and supporting his or her wants and needs. SCI is a nonprofit case management agency. This means we do not operate to earn a profit, but rather to support community members in need of our services and to fulfill our mission of providing quality support services.
As a nonprofit organization, we are governed by a Board of Directors consisting of a volunteer group of community members. They oversee our organization to ensure that we adhere to this commitment to the community. SCI is the most experienced case management provider in the State of Maryland with more than three decades of experience. We operate by listening to people’s wants and needs. We always listen first, support the development of a plan and search for connections that can lead to improving one’s quality of life. The dedication of our extremely committed team members and invaluable support from our Board of Directors and community partners make this possible.
Our team members work directly alongside the people we help serve. On average, our staff have 6 years’ experience and are highly educated. Our workforce service model includes equipping our team members with the appropriate mobile technology to perform their work anywhere, thus providing greater convenience, accessibility, and flexibility in our services. SCI takes great pride in our level of service for each individual who can benefit from our vast array of services.
In 2016, a Strategic Planning Taskforce was convened to review/update the Strategic Plan, including the mission, 10-year vision statements, goals, and objectives. Our June 2016 Board Approved Strategic Plan highlights our goals and objectives for the next three years. We monitor progress of our Strategic Plan through a Balanced Scorecard which looks at multiple measures for each goal and objective.
Our mission, experience, and commitment to honoring an individual’s choices help us provide the best-case management services. To this end, SCI’s program and services, management, fundraising, and financial practices were subject to in-depth examination by the Standards for Excellence® Institute culminating in our final accreditation with commendations in 2017! This seal of excellence confirms the organization’s well-defined mission and adherence to the highest level of quality.
– John Dumas, Executive Director
John Dumas, Executive Director
Allan Sheahen, Program Director
Mindy Propst, Operations Director
Tenneille Aleshire, Associate Program Director
Marc Weinstein, Central Region Director
Amy Buhrman, Western Region Director
Lora Hawkins, RN, Supports Planning Services Director
Gerri Hammond, Finance Director
Charles Brehm, IT Director
Karen Dalton, PHR, Human Resources Director
BOARD OF DIRECTORS:
- Carl Hildebrand, Past President
- Teresa Berman, President
- Michelle Wright, Vice President
- William Stack, Treasurer
- Paula Blue, Secretary
- Vlady Gorny, Director
- John Halley, Director
- Marlene Hendler, Director
- Allen Kampf, Director
- Jody Luttrell, Director
- Eric Zimmerman, Director