SCI Team Member Spotlight – Susan

Susan, an Administrative Assistant at Service Coordination Inc. (SCI), is known for her big heart and the myriad ways she serves others. Recently, she watched an old movie that made her think of SCI and the transformative, life-changing work we do. 

The movie was about a man who made many sacrifices — even risking his own life at times — to protect others and ensure their well–being. A quote from the movie deeply resonated with her: “He who saves one life, saves the world.” 

As she watched the movie, Susan reflected on how SCI — in particular, its Service Coordinators and Supports Planners — works with individuals who need assistance in finding community resources and services. “At SCI, we support people, in ways that can ease feelings of hopelessness and build self-respect and self-confidence,” Susan said. “I am proud to be part of the work we do.” 

Making a career out of serving others
Before her time with SCI, Susan worked at a nonprofit that specialized in investigating how molecular biology and genetics affect diseases like cancer. As the organization learned more, it helped positively impact the lives of those living with diseases. “I met people who came for meetings with their teams, and it was sometimes heart-wrenching to see the pain and problems they were experiencing,” she said. 

Susan feels that the team at SCI does the same thing as her coworkers at her previous nonprofit in many ways. “We don’t cure diseases, but we do cure a sense of helplessness and worthlessness,” she said. “To be part of an organization that does this is very fulfilling. It is especially important to remember that when we are having less-than-stellar days!” 

The art of listening
As one of SCI’s Administrative Assistants at the front desk, Susan does her part to bring hope to others. She ensures work goes out promptly, documents are returned quickly, and — most importantly — that she listens to people when they call. 

Sometimes, people just need a phone number from me, but other times, they or a family member truly need help,” Susan said. “I can’t always provide the help they need, but I can listen. I help them get the frustration and anger out of their system at least a little before I connect them with their Service Coordination or Supports Planner.”

Susan has found that for many people, just being heard and having someone to understand where they are coming from can make all the difference. “You know, not to pat myself on the back, but I find that just speaking to people with respect often seems to calm them a bit — and that’s a good feeling,” she said. “I want to make sure they feel seen, heard, and respected.” 

Thank you for sharing your experience, Susan. We applaud you for putting people first and for your work, which helps SCI continue to transform lives in our community!