[…] make a meaningful difference in others’ lives. What Makes the Work Meaningful When asked what keeps them in the field, one word came up again and again: impact. Case managers play a vital role in helping individuals and families navigate complex systems, access services, and achieve goals they may not have thought possible. Carla […]

[…] the family in July 2023. Joseph took the time to build a rapport with James and Cathy to understand what was important to James, how his conditions impacted him, and what services were needed to successfully address his needs. He worked closely with the family to submit a plan of service that requested services […]

Service Coordination, Inc. (SCI) is excited to share our 2025 Annual Report*, highlighting a year of growth, connection, and meaningful impact. Since 2006, SCI has been a leader in case management and advocacy, supporting more than 16,000 people with disabilities, complex medical needs, and aging adults across Maryland. Through personalized, person-centered case management, we […]

[…] have inspired them. Sierra Naylor, Service Coordinator, shared a heartfelt tribute to her sister, Yasmin Naylor, a woman whose strength, creativity and selflessness  has left a lasting impact on Sierra’s life and career. "Yasmin has not only been a Godsend of a big sister," Sierra says, "She’s also been a motherly figure, a non-judgmental […]

[…] as announced by USA Today, is a win for us all! Based solely on feedback from our Team Members, it reflects our dedication to making a positive impact on the communities we serve. Together, we will continue building a world where everyone belongs, differences are celebrated, and all people have the chance to pursue […]

[…] collaborates across the organization to showcase SCI’s unique value to people and families throughout the state by uplifting the transformative mission, telling the story of the life-changing impact, and illuminating pathways to receiving support. In FY23, the Marcom team enhanced SCI’s visibility and reputation, and amplified our reach and community connections. "It has been […]

[…] our shared mission of improving the lives of those we serve in the community "The role of IT is central to driving the SCI mission and ensuring continued impact in the communities we serve," said John LeMay, VP of Information Technology. Learn more about our IT department’s achievements in FY23 in our FY23 Annual Report.

[…] who contributes to our success. These honors are based on employee feedback from a third-party survey and reflect our shared values, commitment to excellence, and the positive impact we make in the lives of those we serve. Congratulations to each member of the SCI team! We couldn’t be prouder of our award-winning people first […]

Stories of Impact

[…] a better workplace — we are building a better world. Based solely on feedback from our Team Members, this award reflects our dedication to making a positive impact on the communities we serve. Together, we will continue building a world where everyone belongs, differences are celebrated, and all people have the chance to pursue […]