About Us

Helping People Thrive

Across Maryland, our compassionate team provides support for people with disabilities, older adults, and those with complex medical needs, connecting them with the services they need to thrive.

Two caucasian women wearing headphones playing together on an electronic keyboard. One of the women has downs syndrome, brown hair, and is wearing a yellow sweater. The other woman has blonde hair and is wearing a green and brown blouse.

At Service Coordination, Inc. (SCI), we believe in the power of possibility and every person’s right to make choices that reflect their unique goals, needs, and capabilities.

We listen, plan, and advocate for each person, meeting them where they are and ensuring guidance is always within reach. Through trusted relationships and personalized care, we help people create paths to greater independence, dignity, and opportunity.

Imagine a grandmother, empowered to live independently with the right support. A young man, proud in his new job, building the future he’s always dreamed of. Parents who once felt isolated and overwhelmed, now seeing hope—and possibility—for their child’s future. 

From urban communities to the rural countryside, we walk alongside those we support—building bridges, breaking down barriers, creating opportunities, and helping them reach their goals. 

Service Coordination, Inc. (SCI) was officially established as an independent nonprofit organization in 2006 to meet the growing need for personalized, community-based case management services across Maryland.

Our roots trace back to an initiative launched by The Arc of Frederick County in 1982, one of the nation’s first programs to offer service coordination for people with disabilities. Grounded in the belief that individuals deserve trusted navigators to help them access and tailor services to their unique needs, SCI was created to expand and carry that mission forward.

Today, SCI is the largest case management services provider in Maryland, supporting more than 16,000 people and employing more than 1,000 Team Members. We support people of all ages and diverse backgrounds, spanning many languages and resource needs.

Our mobile, community-based team meets people where they are—at home, in their neighborhoods, or virtually—ensuring support is always within reach. We remain deeply committed to empowering choice, connecting people with the resources they need, and strengthening the communities we serve.

A young Asian woman wearing a denim shirt gently assists an elderly Asian man in a wheelchair outside in a sunny park. They are both smiling.

Our Mission

Service Coordination, Inc. (SCI) provides quality case management services by helping people understand what their choices are and connecting them to resources in their communities in ways that respect their dignity and rights.

Our Vision

All people experience the quality of life they choose. They are connected to an array of quality supports and services that are tailored to each of their unique wants and needs.  People are valued in and by their communities.

Our Core Values

  • Two young women laugh together while seated on a bed, one with dark hair, and one with dyed red hair.

    People Come First

    Show respect and honor for ALL people and all aspects of their lives, in words and actions, keeping people at the center of what we do.

  • Two Caucasian people with Downs syndrome smile together as they bake together.

    We Drive Solutions

    Persistently seek opportunities and overcome obstacles. Navigate systems masterfully to make possibilities a reality.

  • An elderly African-American man smiles as he gently holds the hands of an African-American woman, who smiles back at him.

    We Build Connections

    Because relationships are the foundation of our work, we share strong working collaborative relationships with each other and with those outside our organization.

  • Two young Asian men with Downs syndrome sit beside an elderly Asian man on a couch in a living room. One of the younger men is playing an acoustic guitar. The left man is wearing a white shirt and yellow pants, the center man is wearing a blue button-down shirt and black pants, and the right man is wearing an orange shirt and grey pants.

    We Educate

    Raise awareness in communities to appreciate the similarities and unique gifts of each person. Explore choices with people we support.

Core Competencies

A Caucasian man and an African-American man sit in a park. The Caucasian man is wearing a pink shirt and is sitting down; he has a prosthetic leg. The African-American man is in a wheelchair. They are smiling at each other.

Relationships

Relationships

We operate with an understanding that it is primarily through effective relationships that we are able to achieve positive change on the individual and systems levels.

A Middle Eastern woman wearing a yellow sweater kneels beside a young Middle Eastern boy in a wheelchair. He is wearing a green shirt and they are outdoors, looking off in the distance.

Navigational Expertise

Navigational Expertise

We listen closely to individuals telling us their dreams and goals. With that knowledge and our expertise, we provide resources, connections and linkages to make dreams a reality.

In Our Words

Hear our SCI Team Members describe how our core values influence the work we do every day.

To acccess the transcript of this video, click here.