About Us
Helping People Thrive
Across Maryland, our compassionate team provides support for people with disabilities, older adults, and those with complex medical needs, connecting them with the services they need to thrive.

At Service Coordination, Inc. (SCI), we believe in the power of possibility and every person’s right to make choices that reflect their unique goals, needs, and capabilities.
We listen, plan, and advocate for each person, meeting them where they are and ensuring guidance is always within reach. Through trusted relationships and personalized care, we help people create paths to greater independence, dignity, and opportunity.
Imagine a grandmother, empowered to live independently with the right support. A young man, proud in his new job, building the future he’s always dreamed of. Parents who once felt isolated and overwhelmed, now seeing hope—and possibility—for their child’s future.
From urban communities to the rural countryside, we walk alongside those we support—building bridges, breaking down barriers, creating opportunities, and helping them reach their goals.
Service Coordination, Inc. (SCI) was officially established as an independent nonprofit organization in 2006 to meet the growing need for personalized, community-based case management services across Maryland.
Our roots trace back to an initiative launched by The Arc of Frederick County in 1982, one of the nation’s first programs to offer service coordination for people with disabilities. Grounded in the belief that individuals deserve trusted navigators to help them access and tailor services to their unique needs, SCI was created to expand and carry that mission forward.
Today, SCI is the largest case management services provider in Maryland, supporting more than 16,000 people and employing more than 1,000 Team Members. We support people of all ages and diverse backgrounds, spanning many languages and resource needs.
Our mobile, community-based team meets people where they are—at home, in their neighborhoods, or virtually—ensuring support is always within reach. We remain deeply committed to empowering choice, connecting people with the resources they need, and strengthening the communities we serve.

Our Mission
Service Coordination provides quality case management services by helping people understand what their choices are and connecting them to resources in their communities in ways that respect their dignity and rights.
Our Vision
All people experience the quality of life they choose. They are connected to an array of quality supports and services that are tailored to each of their unique wants and needs. People are valued in and by their communities.
Our Core Values
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People Come First
Show respect and honor for ALL people and all aspects of their lives, in words and actions, keeping people at the center of what we do.
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We Drive Solutions
Persistently seek opportunities and overcome obstacles. Navigate systems masterfully to make possibilities a reality.
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We Build Connections
Because relationships are the foundation of our work, we share strong working collaborative relationships with each other and with those outside our organization.
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We Educate
Raise awareness in communities to appreciate the similarities and unique gifts of each person. Explore choices with people we support.
Core Competencies

Relationships
Relationships
We operate with an understanding that it is primarily through effective relationships that we are able to achieve positive change on the individual and systems levels.

Navigational Expertise
Navigational Expertise
We listen closely to individuals telling us their dreams and goals. With that knowledge and our expertise, we provide resources, connections and linkages to make dreams a reality.
In Our Words
Hear our SCI Team Members describe how our core values influence the work we do every day.