Service Coordination, Inc. (SCI) is excited to share our 2025 Annual Report*, highlighting a year of growth, connection, and meaningful impact. Since 2006, SCI has been a leader in case management and advocacy, supporting more than 16,000 people with disabilities, complex medical needs, and aging adults across Maryland. Through personalized, person-centered case management, we help people to make informed choices, access essential services, and live with dignity and independence.
As noted by our President and CEO, John Dumas, this report “reflects the unwavering dedication of our Team Members and the transformative impact of our person-centered case management services for people with disabilities and aging adults.”
Over the past year, we expanded our reach through new programs, strengthened community engagement, and increased awareness of how to access support. As one of Maryland’s largest nonprofits in the case management sector, we are honored to be recognized once again as a workplace of choice, earning multiple Top Workplaces awards at both the local and national levels.
Across SCI, we advanced major initiatives that enhanced operational excellence, improved accessibility, modernized our systems, and deepened our commitment to inclusion. We also strengthened our role within policy discussions, ensuring that the voices of people with disabilities and aging adults remain central in shaping the future of the case management services landscape.
At the heart of SCI’s mission are the meaningful relationships we build with the people we support. This year’s report features several stories of resilience, finding independence, and community. We encourage you to explore them and follow us on social media for more stories from our Team Members and the people we support.
Thank you to all who contributed to making this past year such a success. As we look ahead to 2026 and SCI’s 20th anniversary, we remain committed to building connections, fostering community, and expanding access to person-centered resources.
Read the full release here.
*This Annual Report reflects the impact of SCI’s work from July 1, 2024, through June 30, 2025, and notable accomplishments.