Strategic Plan

Increased Impact

SCI seeks to increase our impact by supporting more people and by further investing in our organizational capacity with diversified resources.

A blonde, Caucasian woman holds a child with Downs syndrome. They are both smiling and laughing. The child is wearing a pink shirt and denim overalls, and the woman is wearing an off-white shirt and denim jeans. They are in a clean, light-filled room inside a house.

The information below reflects our FY25-FY27 Strategic Plan: SCI will pursue this direction by accomplishing the following outcomes in the areas of Quality Customer Services, Developing High-Performing Teams, and Organizational Infrastructure.

We are in the process of developing our Strategic Plan for the FY27 and beyond, reflecting the infrastructure we’ve refined and ensuring alignment across the organization.

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Outcome #1: Quality Customer Focus

Service Coordination is a recognized leader of person-centered quality services through our expertise in discovery and navigation, connecting and networking with supporting partners, and ensuring primary customers have access to services

Driving Strategy 1A: Consistent Process and Program Management

Continue to develop, implement, and maintain a framework to continuously improve policy, procedures, and high-quality service provision across the organization.

Driving Strategy 1B: Collaborative Relationships

Strengthen relationships with primary customers and supporting partners and develop new relationships to create transformative change for our clients and people we serve through shared knowledge, capacity building, and collaborative engagement.

Driving Strategy 1C: Customer Engagement

Create a community of collaboration by engaging people of all abilities and ages to develop a vision for a good life to define quality and guide SCI strategy and operations.

Two Asian women with dark hair embrace compassionately. One is facing away from the camera, the other is smiling. The smiling woman has Downs syndrome and is wearing a dark grey shirt. The other woman is wearing a light green blouse. They are inside a white, light-filled room within a house.

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Outcome #2: Developing High-Performing Teams

Service Coordination is an employer of choice by attracting, retaining, engaging, and developing an inclusive and high-performing workforce with scalable solutions that support our growth strategy. We are committed to establishing a culture of belonging that values people, improves our Team Members’ experience, and enhances our capability to deliver quality services to the people we serve.

Driving Strategy 2A: Team Member Experience

Continue to employ and enhance talent acquisition, retention and engagement solutions that support a positive Team Member journey.

Driving Strategy 2B: Total Rewards

Continue to employ and enhance Total Rewards solutions aligned with our Compensation Philosophy and to support the organization with workforce analytics and Human Resource Information Systems for evidence-based decision-making. Total Rewards encompasses compensation, benefits, well-being effectiveness, development, and recognition.

Driving Strategy 2C: Inclusion, Diversity, Equity, and Accessibility (IDEA)

Continue to foster and enhance an inclusive culture of belonging that recognizes individual differences, of our Team Members and the people we serve, by employing IDEA solutions that support an engaging and equitable workplace.

Driving Strategy 2D: Professional Development and Training

Continue to foster a culture of continuous learning within Service Coordination University to provide leadership, professional, and onboarding development solutions that enhance Team Member success., learning and growth.

Driving Strategy 2E: People Strategy

Foster and develop a people-centered culture aligned with our core values.

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Outcome #3: Organizational Infrastructure

Service Coordination continues to secure the organization’s foundation by ensuring diverse, sustainable resources that strengthen the organization and the services it provides.

Driving Strategy 3A: Business Model/Funding

Diversify revenue streams and programs aligned with current core competencies.

Driving Strategy 3B: Operational Infrastructure

Continue to develop and maintain a scalable operational infrastructure to position SCI for continued growth and expansion of services.

Driving Strategy 3C: Brand Identity

Fully establish SCI’s brand identity as the premier service provider, leader, and employer of choice in our sectors.