University of Baltimore’s Schaefer Center for Public Policy Client Named Best-Run Company

Service Coordination, a client of the University of Baltimore’s Schaefer Center for Public Policy, has been named a Best-Run Company by Smart CEO Magazine. The magazine’s annual publication, the Best-Run Book, compiles top business stories and ideas from the Baltimore-Washington region. The center is credited with helping Service Coordination recast its business strategy.

Founded in 2005, Service Coordination is a non-profit that connects Maryland’s disabled residents with vital resources. After several years of successful case management, Service Coordination’s business took a turn when new government regulations were introduced in 2014. To meet these unexpected changes and prepare for new challenges ahead, the nonprofit enlisted the help of the Schaefer Center to create a new business plan.

“It’s thrilling to have Service Coordination be recognized for its amazing transformation and gratifying to know the Schaefer Center had played a role in that transformation,” said Ann Cotten, director of the Schaefer Center. “I am continually impressed by Service Coordination’s leadership team and their approach to innovation. This is a well deserved recognition.”

In their Best-Run Book story, president and CEO John Dumas and program director John Whittle cite the organization’s “data-driven processes” and “shared leadership” as cornerstones of their resiliency and success.

Read the full story and other Best-Run Company stories.

Learn more about UB’s Schaefer Center for Public Policy.

The University of Baltimore is a member of the University System of Maryland and comprises the College of Public Affairs, the Merrick School of Business, the UB School of Law and the Yale Gordon College of Arts and Sciences.

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