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COMMUNITY ORIENTED

SCI better serves the people who count on us for case management with our team members focused in the demographic areas in which they live. Our team members are mobile employees based in the community and equipped with technology and training to perform their duties at places that may better meet the needs of those receiving our services. This focus ensures that our services are flexible and more accessible to the people we support.

SCI has two hub offices in the State of Maryland, with one being the Corporate location in Frederick, MD. The other is centrally located in Owings Mills, MD; serving the Central portion of Maryland. Our mobility allows our team members to work directly in the community without the need to travel back to an office. Because this work can now be done directly and immediately, our mobility allows us more time to spend in the community with people we serve and to be more accessible to them.

Learn about joining our mobile workforce here.

OUR ROLE IN THE COMMUNITY

SCI is a nonprofit organization in Maryland that supports people of all ages to make choices affecting their lives and to access resources and services in their community.

SCI has been providing quality case management services since 1982. We began as one of the nation’s first independent case management initiatives serving older adults, those with disabilities, those with mental health diagnoses, those with medically complex needs, and others. We believed then, and maintain our belief now, that services should be tailored to meet the preferences of the individual.

SCI is currently the largest case management agency in Maryland, serving more than 12,500 people. We also employ over 295 Case Managers in three regions in Maryland. Team Members are highly qualified with 95% having a bachelor’s degree or higher and on average five years’ experience, and 27% have master’s degrees. SCI is also unique due to our community based and technological capabilities which allow us to work from anywhere in the communities in which we serve people.

SCI continues to reduce the “ratio” of case managers to individuals by increasing it staffing levels. In FY2017, each Case Manager served an average of 43.46 people. During FY2018 SCI reduced that number to 39.64 and plans to further reduce the number to 35 in FY2019.